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Chapter 5 Troubleshooting
Problems with Cartridges
41 Quantum DAT 320 User’s Guide
3 If the cartridge is still jammed, the tape drive has failed. Contact
customer service at www.quantum.com/ServiceandSupport/
Index.aspx.
The Drive Will Not Accept the Cartridge (or Ejects It
Immediately)
The cartridge may have been damaged, for example dropped, or the
drive may have a fault. If it is a cleaning cartridge, it has probably
expired and should be discarded immediately. For data cartridges:
1 Check that the drive has power (the power cable is properly
connected and the Tape LED is on).
2 Check that you are using the correct media for the tape drive, see
Using the Appropriate Media
on page 24.
3 Make sure that you have loaded the cartridge with the correct
orientation (see Using the Appropriate Media
on page 24).
4 Check for damage to your media and discard it if it is damaged.
5 Use a new or known-good piece of media and see if it loads. If it
does, the original cartridge is faulty and should be discarded.
6 Check if another DAT drive of the same model will accept the
cartridge. If it does, the original drive may be faulty. Before calling
customer service, please check that the tape drive is responding.
- 6-66927-01 Rev B 1
- Contents 3
- Chapter 5 Troubleshooting 34 5
- Index 48 5
- (Corporate Headquarters) 13
- Worldwide End-User 15
- Product Warranty 15
- Introduction 16
- Chapter 1 Introduction 17
- Product Overview 17
- User’s Guide 17
- Tape Drive Components 18
- LED Action Sequences 19
- Chapter 2 22
- Unpacking Your Drive 23
- Before You Begin 23
- Preparing the Mounting Bay 24
- Attaching Mounting Hardware 25
- Installing the Tape Drive 26
- Attaching USB Cable 27
- Connecting the USB 28
- Cable to the Server 28
- To an Internal USB 2.0 Port 28
- Figure 6 Connecting the USB 29
- Securing the Drive 31
- Completing Your Installation 32
- Registering Your Tape Drive 33
- Chapter 3 35
- Figure 9 Connecting Power 36
- Operating Your Tape Drive 39
- WORM Cartridges 40
- Handling Cartridges 42
- Loading a Cartridge 44
- Unloading a Cartridge 45
- DAT Cartridge 46
- Cleaning the Tape Heads 47
- Troubleshooting 49
- Chapter 5 Troubleshooting 50
- General Procedure 50
- (Windows) 52
- Check Drivers (Linux) 53
- Problems with Cartridges 55
- Immediately) 56
- Loading Revised Firmware 57
- USB Configuration Guide 59
- USB Terminology 60
- Setting Up a USB Network 61
- USB Cables 62
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