Quantum Q-EKM Podręcznik Użytkownika Pobierz pdf (Strona 81)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 68

Error

Number Description Action

EE02 Encryption Read

Message Failure:

DriverErrorNotifyParam

eterError: “Bad ASC &

ASCQ received. ASC &

ASCQ does not match

with either of Key

Creation/Key

Translation/Key

Acquisition operation.”

The tape drive asked for an unsupported action.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Check the versions of drive or library firmware and

update them to the latest release, if needed.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

EE0F Encryption logic error:

Internal error:

“Unexpected error.

Internal programming

error in EKM.”