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102 Troubleshooting and Help
78 xx
A put command was issued but the sensor indicated that the cartridge is
not present in the picker assembly.
Contact ATAC.
7A xx
Failures detected in the picker assembly reach/retract operations.
Check to make sure that the picker assembly Flex cable is properly connected
and seated at the picker control PCBA. If not routed properly, this cable can pop
out of its connector when the picker flex cable cover is installed.
This failure can be the result of drive not ejecting the cartridge properly so the
picker can retrieve it. Check the drive for proper cartridge ejection (the cartridge
must be easily retrieved without any force), replace the drive if necessary.
Contact ATAC.
7C xx
Failures detected in the picker assembly reach operation.
Check for obstruction in the slot. Obstruction can be in the form of:
• an unlabeled cartridge
• a cartridge in the slot during a put operation.
• the slot wall in the magazine is too tight.
Remove the obstruction or replace the magazine, close the door and retry the
failing operation.
Contact ATAC.
7E xx
Failure detected while pushing a cartridge into a tape drive feed slot.
Check the cartridge for any physical damage.
Replace the failing drive module.
80 xx
Failures detected in the rotary-axis servo system.
Contact ATAC.
81 xx
Failures detected in the Y-axis servo system.
Contact ATAC.
82 xx
An unexpected motion control condition was received.
Contact ATAC.
83 xx
The locate fiducial command failed with no target found. This failure
happens most likely during an initial installation of the library subsystem.
Check and clean all fiducial labels.
Contact ATAC.
Table 8 Service Action Code Descriptions
Reported
SAC
Error and Solution
- 100 User’s Guide 1
- Contents 3
- 5 Using the Operator Panel 37 4
- 6 Getting Information 47 4
- 7 Running your Library 59 5
- 8 Configuring your Library 67 5
- 9 Maintaining your Library 75 5
- 13 Specifications 111 7
- Product Safety Statements 9
- Product Model Number 9
- Description 11
- Front Panel Components 12
- Back Panel Components 13
- 6 Description 14
- Rear Power Switch 15
- Internal Components 16
- Tape Magazines 17
- Slot Numbering 17
- Drive Module Numbering 18
- Host Attachment 19
- 12 Description 20
- Setting up your Scalar 100 21
- Finding a Location 22
- Unpacking your Library 22
- Scalar 100 User’s Guide 15 23
- 16 Setting up your Scalar 100 24
- Scalar 100 User’s Guide 17 25
- Preparing the Host 26
- Host Coordinate System 27
- Installing a SCSI Adapter 27
- Installing Drivers 27
- 20 Setting up your Scalar 100 28
- Scalar 100 User’s Guide 21 29
- 22 Setting up your Scalar 100 30
- Using the Optional Features 31
- Scalar 100 User’s Guide 25 33
- Installing Side Panels 34
- Installing Casters 35
- Installing/Removing Drives 35
- Removing a Drive 36
- Replacing a Drive 37
- Installing Bulk Load Mailbox 38
- Removing the Standard Mailbox 39
- Installing a Storage Column 41
- Partitioning Your Library 42
- Configuring AutoCleaning 42
- Working with AutoClean 43
- Using the Operator Panel 45
- 38 Using the Operator Panel 46
- Scalar 100 User’s Guide 39 47
- 40 Using the Operator Panel 48
- Working with Buttons 49
- Getting Library Messages 49
- Getting Mailbox Status 49
- 42 Using the Operator Panel 50
- Menu Guidelines 51
- Using the Main Menu 52
- The Menu Tree 52
- Scalar 100 User’s Guide 45 53
- 46 Using the Operator Panel 54
- Getting Information 55
- 48 Getting Information 56
- Getting Sensor Information 57
- Getting Slot Information 58
- Scalar 100 User’s Guide 51 59
- Viewing Drive Information 60
- Getting Logs 61
- Getting the Command Logs 62
- Getting Error Logs 62
- Getting Drive Logs 62
- Clear Log 63
- Force Dump 63
- Copy Dump 64
- Preserve Dump Dialog 64
- Scalar 100 User’s Guide 57 65
- 58 Getting Information 66
- Running your Library 67
- Moving Tape Cartridges 68
- Moving the Picker 69
- Taking Inventory 69
- 62 Running your Library 70
- Importing Tape Cartridges 71
- Exporting a Tape Cartridge 71
- 64 Running your Library 72
- Working with Drives 73
- Unloading a Drive 74
- Configuring your Library 75
- 68 Configuring your Library 76
- Scalar 100 User’s Guide 69 77
- Configuring Barcode Length 78
- Setting Drive SCSI IDs 79
- Setting Drive Loop IDs 80
- Setting the Date and Time 80
- Locking/Unlocking the Mailbox 81
- 74 Configuring your Library 82
- Maintaining your Library 83
- Updating Drive Firmware 84
- Exercising the Picker Fingers 85
- 78 Maintaining your Library 86
- Exercising the Picker Axes 87
- Exercising the Library 88
- Running a Self Test 89
- Teaching the Library 89
- Resetting a Drive 90
- Servicing Drives 90
- Scalar 100 User’s Guide 83 91
- 84 Maintaining your Library 92
- Tape Use Guidelines 93
- Using Barcode Labels 94
- Scalar 100 User’s Guide 87 95
- Scalar 100 User’s Guide 89 97
- Supported Browsers 98
- RMU Requirements 98
- Setting up the RMU 98
- Starting the RMU 99
- Logging into the RMU 99
- Configuring SNMP 100
- Configuring RMU User Accounts 100
- Configuring the Time and Date 101
- Updating Firmware 102
- Viewing Diagnostic Files 102
- Viewing Logs 103
- Getting Help 103
- Replacing the RMU 103
- Troubleshooting and Help 105
- 98 Troubleshooting and Help 106
- Scalar 100 User’s Guide 99 107
- 100 Troubleshooting and Help 108
- Scalar 100 User’s Guide 101 109
- 102 Troubleshooting and Help 110
- Scalar 100 User’s Guide 103 111
- 104 Troubleshooting and Help 112
- Scalar 100 User’s Guide 105 113
- 106 Troubleshooting and Help 114
- Scalar 100 User’s Guide 107 115
- 108 Troubleshooting and Help 116
- Operator Information Messages 117
- Interpreting Drive LEDs 118
- Specifications 119
- Tape Cartridge Capacity 120
- Drive Capacity 120
- Scalar 100 User’s Guide 113 121
- SDLT/DLT 122
- Scalar 100 User’s Guide 115 123
- 116 Specifications 124
- Scalar 100 User’s Guide 117 125
- 118 Index 126
- Scalar 100 User’s Guide 119 127
- 120 Index 128
- Scalar 100 User’s Guide 121 129
- 122 Index 130
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