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Chapter 9: Troubleshooting
Capturing the Library Snapshot
Quantum Scalar i40 and Scalar i80 User’s Guide 247
Note: To display all closed tickets, select the Include Closed Tickets
check box at the bottom of the screen. The
Tools - All
Diagnostic Tickets
screen refreshes, with the Resolve button
unavailable for all closed diagnostic tickets.
Capturing the Library Snapshot
Technical support personnel may ask you to capture a snapshot of the
library so they can better diagnose issues. The Capture Snapshot
operation captures detailed information about the entire library in a
single ASCII file that can be e-mailed to technical support personnel.
The logged information consists of configuration data, status
information, and trace logs for library components. Trace logs collect
problem data and provide support personnel with vital library
information for troubleshooting and solving problems.
You can e-mail the snapshot file to a recipient or download it to a
computer. If you want to e-mail it, ensure that the library e-mail account
is appropriately configured before you perform the Capture Snapshot
operation. If the library e-mail account address is not configured, an
error appears. For information on configuring the e-mail account, see
Configuring the Library E-Mail Account on page 74.
Depending on the library configuration and your connection speed,
saving the snapshot file takes approximately 30 minutes. The resulting
file size can be large. Your firewall file-size limitations could prohibit you
from e-mailing the file.
You can only capture a snapshot via the Web client.
Web Client
1 Select Tools > Capture Snapshot.
2 Select whether to download the file or e-mail it to a recipient, and
click Apply.
- Scalar Libraries 1
- Chapter 9 Troubleshooting 243 10
- Appendix A Specifications 269 11
- Glossary 287 12
- Index 297 12
- Ta b l e s 17
- Product Safety 21
- Statements 21
- SCSI-2 Specification 23
- (Corporate Headquarters) 24
- Worldwide End-User 25
- Product Warranty 25
- Description 27
- Library Components 28
- Robotic System and 29
- Barcode Scanner 29
- Chapter 1: Description 30
- Left magazine 31
- Right magazine 31
- Ta p e D r i v e s 31
- Standard Features 36
- Licensable Features 37
- Chapter 2 39
- Required Tools and Equipment 39
- Before You Begin 40
- Unpacking the Library 40
- Figure 6 Packaging 41
- Figure 7 Pushing Down on 42
- Thumbscrews to Release Robot 42
- Figure 8 Removing the Robot 43
- Accessory Kit Items 44
- Installing Tape Drives 44
- Connecting the Cables 45
- Settings 45
- Figure 11 Setup Wizard – 47
- Date/Time Screen 47
- Figure 14 Setup Wizard – 49
- Licenses Screen 49
- Figure 15 Setup Wizard – 50
- Current Configuration Screen 50
- Figure 16 Setup Wizard 51
- Complete 51
- Configuring Partitions 52
- Importing Tape Cartridges 52
- Configuring the Host Software 52
- Understanding the User 53
- Interface 53
- Operator Panel Layout 54
- Navigating and Editing 56
- Sorting Information In 58
- Ta ble s 58
- Web Client Layout and 58
- Functions 58
- Figure 19 Web Client User 59
- Interface - Home Page 59
- Table 3 Web Client Screen 60
- Elements 60
- Menu Trees 62
- Figure 20 Operator Panel 63
- Figure 21 Web Client Menus 64
- Configuring the Library 65
- Using the Setup Wizard 67
- Default Configuration 68
- Configuring Network Settings 68
- Configuring SNMP Settings 71
- Registering External 72
- Management 72
- Applications 72
- Setting Daylight Saving 77
- Working With Partitions 78
- Automatically Creating 79
- Partitions 79
- Manually Creating 81
- Viewing the Current 84
- Configuring Cleaning Slots 87
- Configuring I/E Station Slots 89
- Table 4 Fibre Channel Tape 91
- Drive Configurable Settings 91
- Configuring Control Paths 93
- License Key Certificate 94
- Creating E-mail 98
- Modifying E-mail 99
- Deleting E-mail 100
- Notifications 100
- Web Client 100
- Configuring the Service Port 103
- Operator Panel 104
- User Account 105
- Using the Web Client 105
- Default Administrative 105
- Creating Local User 107
- Accounts on the Web 107
- Enabling and Creating 109
- Passwords on the 109
- Authentication) 112
- Using Microsoft Active 113
- Directory 113
- Enabling and 114
- Configuring LDAP on 114
- Generating the 117
- Kerberos Service Keytab 117
- Setting the Session Timeout 119
- Configuring System Settings 119
- Logical Serial Number 120
- Addressing 120
- Manual Cartridge 121
- Assignment 121
- Configuring Security Settings 123
- Saving the Library 127
- Configuration 127
- Restoring the Library 127
- Registering the Library 128
- Performing Library 129
- Operations 129
- Logging In 130
- Logging In Via the Web 131
- Logging In When LDAP 131
- Logging Out 132
- Removing Power 133
- Completely Removing 137
- Library Power 137
- Emergency Power-off 138
- Procedure 138
- Unlocking the I/E Station 139
- Releasing Magazines 140
- Manually 142
- Performing Media Operations 143
- Bulk Loading Tape 147
- Cartridges 147
- Exporting Tape 149
- Partition (Mode) 151
- Partition 151
- Cleaning Tape Drives 154
- Valid Cleaning 156
- Importing Cleaning 157
- Exporting Cleaning 159
- Manually Cleaning Tape 160
- Getting Information About 165
- Viewing Library Information 166
- Viewing System Information 166
- Saving the 170
- Configuration Record 170
- E-mailing the 171
- Viewing the All Slots Report 173
- Using Advanced Reporting 178
- Using the Reports and 179
- Understanding the 179
- Configuring the Media 182
- Integrity Analysis 182
- Saving and E-mailing 183
- Advanced Reporting 183
- Creating and Using a 184
- Te mpl a t e 184
- Deleting Advanced 184
- Reporting Data 184
- Updating Firmware 187
- Chapter 7: Updating Firmware 188
- Upgrading Library Firmware 188
- About Tape Drive 190
- Firmware Autoleveling 190
- Uploading Tape Drive 192
- Firmware Used in 192
- Autoleveling 192
- Deleting Tape Drive 194
- Initiating Tape Drive 195
- Installing, Removing, and 197
- Replacing Components 197
- Taking ESD Precautions 198
- Connecting Library Cables 199
- Figure 31 Reinstalled 200
- Components 200
- Rack Mount Kit 202
- Contents 202
- Installing the Rack 203
- Mount Shelves 203
- Figure 32 Rack Mount Shelf 204
- Depth Requirements 204
- Figure 34) 206
- Figure 35) 207
- Figure 37) 210
- Cage nut 211
- Clip nut 211
- Rail adapter 212
- Figure 39 Magazine Release 213
- Latch Access Holes 213
- Scalar i40 216
- Scalar i80 216
- Kit Contents 217
- Figure 42 Magazine Release 219
- Feet on Bottom of Library 220
- Bezel Replacement Kit 224
- Bezel Replacement 224
- Figure 46 Bezel Screw 226
- Figure 47 Bezel Screws 227
- Figure 48 Components to 232
- Restraint 233
- Figure 50 Restraining the 235
- Figure 51 Reinstalled 238
- Removing and 239
- Installing a Tape Drive 239
- Filler Plate 239
- Installing a Power 240
- Supply Filler Plate 240
- Magazine Replacement 241
- Creating a Backup Map 242
- Removing the 242
- Magazine from the 242
- Figure 53 Magazine Release 243
- (Right-Side Magazine) 244
- Replacing a Power 247
- Supply in a Single 247
- Power-Supply System 247
- (Scalar i40 and Scalar 247
- Adding or Replacing a 248
- Redundant Power 248
- Supply on the 248
- Replacing the System 250
- Control Board 250
- Installing Library 252
- Firmware 252
- Manually Reconfiguring 255
- Preparing Partitions 257
- Removing a Tape Drive 258
- Installation Procedure 260
- Figure 60 Installing a Tape 261
- Figure 61 Restraining the 266
- Replacing the Robot 268
- Troubleshooting 269
- About Diagnostic Tickets 270
- Viewing, Closing, and 271
- Resolving Diagnostic 271
- “Not Ready” Messages 274
- Chapter 9: Troubleshooting 275
- Retrieving Tape Drive Logs 276
- Interpreting LEDs 276
- Figure 63 Front Panel LEDs 277
- System Control Board 278
- Fibre Channel 279
- Drive LEDs 280
- Figure 66 Power Supply LED 281
- Running the Random Move Test 284
- Resetting Factory Defaults 287
- Working With Cartridges 289
- Handling Cartridges Properly 290
- Barcode Requirements 291
- Installing Barcode Labels 293
- Specifications 295
- Capacity 296
- Environmental Specifications 297
- Air Clearance Requirements 297
- Power Specifications 298
- Communication Interfaces 298
- Supported Tape Drives 299
- Supported Media 299
- Supported Internet Browsers 300
- Tape Alert Flag Descriptions 301
- Table 8 Tape Alert Flag 302
- Descriptions 302
- DIAGNOSTIC 308
- Disposal of Electrical and 311
- Electronic Equipment 311
- Glossary 313
- Arbitrated loop 315
- Control module 317
- Temps Universel Coordonné 321
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