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Chapter 6 Troubleshooting
Common Problems and Solutions
Quantum P4000 and P7000 Libraries User’s Guide 93
GUI Problems 6 Table 19 describes corrective actions for GUI problems.
Table 19 GUI
Problems
Robotics
Problems 6
Table 20 describes corrective actions for robotics problems.
Table 20 Robotics
Problems
Problem Corrective Action
The GUI is blank. Confirm that power is on, then contact an
authorized field service engineer.
The GUI does not
respond to touch.
Contact an authorized field service engineer.
An error message
is displayed.
Write down the details of the error message,
including the SK, ASC, and ASCQ numeric
values.
Press Okay to clear the message.
Problem Corrective Action
The robot does not
move at power up.
Make sure that all internal packing materials
(foam pads and tie wraps) have been removed.
Check the
Stop and Standby buttons; make sure
the library is on-line and the
Stop button is
disabled.
The gripper
partially grips a
tape cartridge.
Issue a
Move Cartridge command to move the
cartridge from the gripper to an empty storage
bin.
The barcode reader
on the gripper
fails.
Verify that nothing obstructs the reader.
Then, restart the library. If the problem
continues, contact a field service engineer.
- User’s Guide 1
- Contents 3
- Glossary 137 7
- Index 143 7
- Audience 15
- Document 16
- Organization 16
- Notational 17
- Conventions 17
- Quantum Corporation 19
- P.O. Box 57100 19
- Irvine, CA 92619-7100 19
- (949) 856-7800 19
- (800) 284-5101 19
- Library Description 21
- Overview 27
- P4000 10/165 Model 1 30
- • Up to 10 tape drives 30
- •One load port 30
- Features and Benefits 1 39
- Library Components 1 40
- Library Components 41
- Figure 9 P4000 41
- Cabinet-Front View 41
- Figure 10 P7000 42
- Figure 11 P4000 43
- Cabinet-Back Panels 43
- Figure 12 P7000 44
- Cabinet - Back Panels 44
- Figure 13 GUI—Initial 45
- Screen (P7000) 45
- Basic Library Operations 51
- Installing Tape Cartridges 2 52
- Installing Tape Cartridges 53
- Slide-in slot 54
- DLTtape IV 55
- ABC123L1 56
- Drive Column 1 58
- SCSI ID 5 58
- Drive Column 0 59
- Drive Column 1 Drive Column 0 61
- Using the GUI 2 63
- Using the GUI 64
- Figure 24 GUI—Initial 64
- Obtaining Library Status 2 68
- Operator 73
- Operating the Load Port 2 74
- Figure 31 Rotating 77
- Unload button 79
- Insert/release 79
- (shown in up position) 79
- Operator Commands 81
- Opening the Operator Screen 3 82
- Configuring the Library 3 83
- Configure 84
- Overview Tapes Operator 84
- Configure: Library 84
- Configuring Library Options 3 86
- Performing an Inventory 3 88
- Moving Cartridges 3 88
- Backspace button: 89
- Unloading a Drive 3 90
- Unloading the Load Port 3 91
- Chapter 3 Operator Commands 92
- Unloading the Load Port 92
- Service Commands 93
- Opening the Service Screen 4 94
- Changing Passwords 4 95
- Generating Reports 4 96
- Generating Any 97
- Service Report 4 97
- Report: Statistics 98
- Actuator Report 4 99
- Figure 45 99
- SysTest Report 4 100
- Figure 46 100
- Testing the Library 4 101
- Chapter 4 Service Commands 104
- Multi-Unit Commands 105
- Multi-Unit 107
- Operator Service 107
- Troubleshooting 111
- Performing an 114
- Inventory on page 68) 114
- Library Specifications 117
- Physical Characteristics 1 118
- Environmental Specifications 122
- Relocating the Library 123
- Label with shipping 126
- Horizontal 128
- and figure 58) 129
- Figure 60 Inserting 131
- Crating the Library 2 132
- Crating the Library 133
- P7000 shown 134
- Automatic Drive Cleaning 137
- Selection of Cleaning Mode 3 138
- Reporting of Cleaning Mode 3 139
- Cleaning Cartridges 3 140
- Cleaning Cartridges 141
- Monitoring the Drives 3 142
- Media Movement to the Drive 3 143
- Unloading Cleaning Cartridges 145
- Laser Regulations 147
- LASERLIGHT 148
- DO NOT STARE INTO BEAM 148
- VORSICHT 148
- Regulatory Statements 149
- Taiwan Statement 5 150
- Japan Statement (VCCI) 5 150
- Laser Statement 5 152
- Battery Statement 5 153
- Declarations of Conformity 5 155
- Figure 66 P7000 156
- Declaration of 156
- Conformity 156
- Glossary 157
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