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134 Troubleshooting and Diagnostics
Scalar 24 Error Messages
If an error occurs during the operation of your Scalar 24, an error message is displayed on the operator’s
display. The following table lists the error messages you may encounter and recommended actions.
SCSI Adapter Card
Installation:
Verify that you have installed your SCSI adapter card correctly. Refer
to the documentation that came with your card for installation and
troubleshooting instructions. Pay particular attention to any steps
describing the settings of various jumpers and/or switches on the card.
Check that the card is seated fully in the I/O connector.
NOTE: For a list of compatible SCSI adapters and application software, check with your
application software vendor.
Application
Software
Installation:
Refer to the documentation included with your software for instructions
on how to verify installation.
SAC
Code
Error Message Description Recommended Action
00h Unknown Error
Call Service
An unexpected error has
occurred.
Capture the support and error
logs and provide them to
service.
01h OS Error
Reboot System
Operating System Error Reboot the system. If the
problem persists, capture the
support and error logs and
contact ATAC.
02h
03h
04h
Z80 Error
Call Service
OCP Error
Call Service
XA Error
Call Service
A robot controller, OCP
controller board, or XA main
controller board hardware
problem exists which requires
replacement.
Contact ATAC.
05h SW Error
Call Service
Application Software
(firmware) Error
Reboot the system. Capture
the support and error logs
and contact ATAC.
10h SN Missing
Call Service
The system serial number is
missing in NVRAM. The
system cannot go online if a
serial number is not entered.
This problem may occur if the
main board has been
exchanged or NVRAM has
been corrupted either due to
a code problem or due to a
bad NVRAM chip.
Contact ATAC. Be prepared
to provide the serial number,
attached on a label inside the
library under the right
magazine and any OEM
vendor and product
information, so that entry of
the serial number can be
verified.
- 89558 Böhmenkirch 2
- Contents 3
- 6 Operation 39 4
- 8 Using the Menus 57 5
- 10 Specifications 141 7
- Product Safety Statements 9
- Product Model Number 9
- Description 11
- Features 12
- Front Panel Components 13
- Interior Components 14
- Rear Panel Components 15
- Media and Media Protection 16
- Host Interface 18
- Application Software 19
- SCSI Cables 20
- FC Cables 20
- Getting Started 21
- Installing Scalar 24 Hardware 22
- Connecting to a Fibre Drive 24
- Connecting the Power Cord 25
- Inserting Tape Cartridges 25
- 18 Getting Started 26
- Setting up your Scalar 24 27
- Preparing the Host Computer 27
- 20 Getting Started 28
- 22 Getting Started 30
- Installing Optional Hardware 31
- °F (38°C) 34
- Frequently Asked Questions 41
- More FAQs 42
- How do I clean a drive? 43
- What is partitioning? 44
- How do I get help? 45
- 38 Frequently Asked Questions 46
- Operation 47
- Icon Definitions 48
- Drive Status Icons 49
- Tape Activity Icons 49
- Online and Offline Modes 50
- Inserting and Removing Media 50
- Manual Removal of Tapes 51
- Barcode Labels 52
- Menu Navigation 53
- Main Menu Navigation 54
- Submenu Navigation 54
- Normal Operations 55
- 48 Operation 56
- Using the RMU 58
- Configuring SNMP 59
- Configuring RMU User Accounts 60
- Configuring the Time and Date 61
- Upgrading Firmware 61
- Viewing Diagnostic Files 62
- Rebooting the RMU 62
- Rebooting the Library 62
- Viewing Logs 63
- Getting Help 63
- Using the Menus 65
- on page 71 66
- Main Menu 67
- Setup Menu 68
- Cancelling the Setup Wizard 69
- 62 Using the Menus 70
- 64 Using the Menus 72
- 66 Using the Menus 74
- 68 Using the Menus 76
- Configure Slots 78
- Configure Modes 79
- 72 Using the Menus 80
- Configure Partitions 82
- Configure I/E Slot 84
- SCSI/Fibre 85
- Set Inquiry 86
- Access Mode 87
- Fibre Setup 88
- Set Library SCSI ID 90
- User Interface 91
- Set Password 92
- Set Key Clicks 93
- Configure Net Device 94
- Configure AutoClean 96
- AutoClean Partitioned Library 97
- Configure Barcode Scanner 98
- Reset Configuration 99
- Command Menu 100
- Import LTO Cleaning Cartridge 102
- Export Media 104
- Export Data Cartridge 105
- Export Cleaning Cartridge 106
- Dismount Drive 107
- Move Media 107
- 100 Using the Menus 108
- Bulk Load 110
- Bulk Unload 111
- 104 Using the Menus 112
- Sequential 113
- Start Single 114
- Stop Sequential Backup 115
- Resume Sequential Backup 115
- 108 Using the Menus 116
- Status Menu 117
- 110 Using the Menus 118
- Display Inventory Information 119
- 112 Using the Menus 120
- Display Motion Counts 121
- Display Retry Counts 122
- Display Sensor Status 123
- Display Errors 124
- Display Serial Number 125
- Display World Wide Name 126
- Display Fibre Status 127
- Tools Menu 128
- Clean Drive 129
- Load Firmware 130
- Demo Test 131
- Self Test 132
- Drive Maintenance Test 133
- 126 Using the Menus 134
- Manufacturing Test 135
- 128 Using the Menus 136
- Position Picker 137
- Output Logs 138
- Drive Power On/Off 139
- 132 Using the Menus 140
- Installation Problems 141
- Scalar 24 Error Messages 142
- Vital Product Data Recovery 145
- Environmental Considerations 146
- Specifications 149
- Storage Slot Count 150
- Library Storage Capacity 150
- Library Data Transfer Rates 151
- Operating Time 151
- Safety and EMC Standards 151
- Thermal Environment 152
- Acoustic 153
- Library Interface 153
- Reliability 153
- 146 Specifications 154
- 148 Index 156
- 150 Index 158
- 152 Index 160
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